RMA management in London, handled end to end.

Return faulty parts promptly, secure your compensation. We identify the faulty unit, manage the vendor return and install the replacement — in London data centres and across the UK — so the ticket closes without tying up your team.

Hand us your RMAs Hardware maintenance
LondonHammersmith hub
UKOn-site swaps
End‑to‑endVendor managed
£Credit recovered

Quick answer

What is an RMA (Return Merchandise Authorisation)?

An RMA is the authorised return of a faulty product to its vendor for repair, replacement or credit. DACPROS manages the whole cycle: identifying the faulty unit, raising the vendor RMA, installing the replacement on site, handling logistics and recovering your warranty entitlement or credit.

DACPROS handles RMAs for London data centres — Docklands, the City and the Slough/M4 corridor — and UK-wide, with on-site swaps from our Hammersmith hub.

What's included

Faulty out, working in.

We close the loop on faulty hardware so your team doesn’t lose hours to vendor paperwork.

Fault identification

The faulty unit confirmed and the right RMA raised.

Vendor RMA raising

The return authorised and managed with the vendor.

Swap & install

The replacement installed and verified on site.

Logistics & tracking

Faulty units returned and replacements tracked.

Warranty & credit recovery

Your entitlement or compensation secured.

Reporting

Each RMA logged for asset and warranty records.

London & UK coverage

London-based, UK-wide.

RMA handling across London and the UK

Our hub is in Hammersmith (W6), so RMA management in London is our home turf — from the City of London, Westminster and Hammersmith & Fulham to Canary Wharf, London Docklands (E14/E16) and the Slough/M4 data-centre corridor. We also deliver UK-wide from the same operation, with engineers nationwide.

RMAs FAQ

Straight answers, no jargon.

What is an RMA?
An RMA (Return Merchandise Authorisation) is the authorised return of a faulty product to its vendor. It results in repair, replacement or credit — and DACPROS manages the whole cycle for you.
Do you deal with the vendor for us?
Yes — we raise and manage the RMA with the vendor end to end. That keeps the paperwork and chasing off your team’s plate.
Do you install the replacement on site?
Yes. The replacement is installed and verified in your London data centre or anywhere in the UK.
Do you help recover warranty credit?
Yes. We secure your warranty entitlement or compensation as part of the process.
Do you provide RMA management in London?
Yes — DACPROS is a London-based provider and RMA management in London is a core part of what we do. From our Hammersmith hub (W6) we cover Greater London — the City, Westminster, Canary Wharf, London Docklands (E14/E16) and the Slough/M4 corridor — plus the wider UK.

Faulty kit piling up?

Hand us your RMAs